If you are a consumer looking for answers to your questions or are in need of assistance, check here first to see if we have addressed your needs already.
Are Fontaine faucets certified for health and safety?
Yes, all Fontaine brand faucets are certified for use in U.S.A and Canada through International Association of Plumbing and Mechanical Officials (IAPMO). Refer to your faucet model for specific codes and certifications. Before January 1, 2010, all faucets will be certified to a more stringent lead-free standard as set forth by the State of California (AB 1953). For more information about this lead-free regulation, please visit this link.
Fontaine products are conveniently available through several online retailers as well as various designer showrooms around the country. Please visit our Where to Buy page for more specifics.
Why is the water pressure from my faucet low or getting increasingly lower?
This is a common problem that occurs in many households. In most instances, it is caused by debris build-up in the faucet aerator screen or in the piping due to the mineral content of water that build-up over time near the tip of the faucet. To diagnose the problem, first make sure that the water valves at the wall of the faucet are fully turned on. Often times these valves can be touched to decrease water pressure.
Click Here for instructions on how to clean the aerator.
Products are warranted by the manufacturer. Please check your product information for warranty terms specific to your model. Products discovered to be defective after installation should be referred to the manufacturer for replacement options. To view our Limited Lifetime Warranty online, please click here. (PDF, 100kb)
For specific inquiries not addressed in the warranty form above, please call customer service at (800)476-2950.
Fontaine products are sourced using the finest materials and crafstmanship from countries such as Italy, Mexico, China and Taiwan. Please check your product information for the country of origin specific to your model.
